Shipping policy
Purchasing through the official CheongKwanJang (domain: kgcus.com) website, you are assured of getting the best quality service that is properly handled according to CheongKwanJang’s policy.
CheongKwanJang Shipping Process
- Shipment Method
- All Shipments are shipped from Southern California through UPS Ground service (1-5 Business Days) for the United States with the exception of Armed Force(APOE) and Puerto Rico uses USPS Service. If you want to expedite your shipment, there is UPS 2nd Day shipping available which will cost you extra.
- Processing Time: When can I expect my shipment
- It takes 1-2 Business Days for your order to be shipped out from the CheongKwanJang warehouse located in California. If there needs modifications in shipping information, please kindly contact thru our Contact Form within 12 hours to avoid delays in your shipment.
- To put it simple, it takes 2-7 business days depending on your shipping location.
- International Shipping
- Unfortunately, we are not offering shipments outside of the United States territory.
Free Shipping Eligibility & Variable Shipping Costs
- Currently, we offer free-shipping for any orders over $99. Otherwise, the shipping costs are automatically calculated based on the destination, weight, sizes of your purchases. This calculated shipping costs can be viewed at the checkout page.
Shipment Not Received (Lost Parcels)
- If your shipments happen to be lost during transit, please do not hesitate to contact us within 14 days prior to the date that tracking number indicates it to be delivered complete. We will initiate a search and advise you of our findings. Don’t worry, we have very kind customer service agents that can assist you through